We are pleased to let you know the showroom and workshop are now open again.
As with all retail outlets; we are asking for your co-operation in maintaining social distancing and personal protection directions for staff and visitors.
Our thoughts are still very much with those affected by the Covid-19 pandemic and the frontline teams working tirelessly to help those in need, therefore we have taken all the steps possible to ensure Dearden’s is a safe environment.
The workshop will open for servicing, MOT and repairs. You can call and speak to the team from Tuesday 2nd June on the normal number 02380 891110.
The great news is that Piaggio and Suzuki have announced warranty extensions.
Piaggio are offering a free two month warranty extension for all Piaggio, Vespa, Aprilia and Moto Guzzi vehicles registered from 22nd March 2018 to 31st May 2020, that have been affected by the lockdown and have not been able to have their normal scheduled service indicated by the manufacturer carried out. To activate the free warranty extension, simply download a coupon via the links below and contact our service team from 2nd June and book your appointment by 30th June 2020.
Suzuki have extended their warranty for up to three months, temporarily extended their service interval time and mileage criteria. For customers vehicles registered between 23rd March 2017 and 30th June 2017 Suzuki has extended your manufacturers warranty until 17th July 2020. Please visit their FAQ’s section for any further queries https://bikes.suzuki.co.uk/covid-19-statement/.
The show room will be open to view bikes, clothing and accessories. If there is a particular bike or scooter you would like to view you can come in store as usual and observe our new regulations. Alternatively you can contact our sales team on 02380 891110 or via firstname.lastname@example.org to discuss your requirements or book an appointment. Demonstration rides are available via appointment only.
So here’s the changes in store and around Dearden’s that you will notice -:
✔️We ask all employees and customers to observe 2m social distancing at all times.
✔️Personal protection station at the entrance of the showroom including antibacterial hand gel and gloves.
✔️Please ask a member of staff if you would like to try any clothing on, as we will be storing any un-purchased items in a quarantined area to keep stock protected for future purchasers.
✔️5 customers in the showroom at one time - any friends or family are welcome to wait outside and bikes can be moved outside for everyone to view together if necessary.
✔️Perspex screens at our service desk.
✔️Workshop waiting area at the rear of the store; you will be able to pass your bike to one of the team here and wait for your machine if you prefer to. Further details will be given upon booking.
✔️Due to government advice we will not be offering tea or coffee at this time but will always stock water and our facilities remain open to use as usual.
We have welcomed the news from the government to re-open the business and hope you will be pleased to use our services again too.
If you have any questions or special requests going forward please do not hesitate to ask one of the team as we will do our best to help you enjoy riding and using your bikes and scooters again.
Until then we hope you and your families are safe and well and continue to move forward after Covid-19.