Frequently Asked Questions

Here are some examples of questions we receive, we hope these help but of course if you can’t find what you’re looking for please contact us direct.


Sales

What options for finance do you have? We offer HP (Hire Purchase) or PCP (Personal Contract Purchase) at Dearden Motorcycles, either Black Horse, Moto Novo and Close Brothers. The initial quotation can be carried out at anytime and if you are considering purchase of a bike we will be able to process a full application.

Can I take a bike on a demo ride? We have a demo bike in most classes and more than happy for customers who have the appropriate motorcycle licence to ‘try before you buy’. On the day of the ride we will need your National Insurance Number and to see your driving licence. 

Have you got any details on motorbike or scooter insurance? Yes we can put you in touch with Lexham Insurance who are specialist and trusted in scooter and  motorcycling insurance. Even better – there are discounts available for Dearden customers.

After Sales

Do all your used bikes include a warranty? Yes. We provide a 6 month dealer warranty with every used bike.

What warranty do I receive with my new bike? Suzuki include a 3 year warranty as standard. Piaggio include a 2  year warranty which can be extended at any time with Piaggio’s extended warranty. 

Can you deliver my new bike to me? Depending on your location we will deliver your new machine to you anywhere in Hampshire as part of your purchase. This does exclude the Isle Of Wight which is subject to a small fee. Anywhere further in distance can be arranged and will be subject to a delivery charge. Please speak to our Sales team for exact cost. 


Workshop

Do you use genuine parts or after market? We will always strive to use genuine parts on your machine, however we can give you the costs for both options and it will be your decision what you would prefer to use. 

Can you source and fit my new tyres? Yes for most makes and models. The balancing can be carried out at the same time. 

If I breakdown will you be able to recover my bike? In most cases if your breakdown is local to Dearden Motorcycles and during working hours we will always do our best to recover your bike (and you!) if our delivery van is available. Charges for this do apply. 

Clothing

Can I exchange clothing if it is the wrong size? Certainly, however if you visit the store to purchase, we have changing rooms and a dedicated clothing expert to assist with fitting. For Health and Safety reasons, Helmets are non-returnable. 

Do you stock Ladies clothing? Definitely! We have ladies jackets, trousers and footwear. 

Are the gloves waterproof? We have a huge variety of gloves. The manuafcturers will stipulate whether they are waterproof or not. We can give you advice on certain brands.